Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there, common Hue issues are around connecting bulbs and loss of connection with the bridge. You need a dimmer designed for the very low current draw of LEDs. Hasn’t stopped. If you are using the Amazon Echo, then you’ll need to ask Alexa to turn off the lights and turn them back on again. -attempted switching bulbs out. 4. Also i am unable to connect with the hue through the Hue app. Make sure that the Philip Hue Bridge is still on when conducting these processes. The … Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. Say ‘Alexa discover devices’ and let it update, this should then work. Hue bulbs have been known to be flaky with certain dimmer switches. so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. It won’t come on at all and appears completely dead. Once reset you can then connect them to your new bridge. What do I do to sort it out? I’ve emailed for warranty support, is it easy to get a replacement as it looks odd with one light now working while the rest are fine. Delete the bulb and add it again to the Hue Bridge. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? Some lights don’t always respond, especially the ones furthest away from the bridge. What is the fix? It’s very annoying. I bought two 4-pack hue White A19 bulbs from Best Buy to connect to the Philips Hue bridge and colored lights starter pack I received for Christmas. As I was individual changing the colors through the Hue Phillips App, of the bulbs started flashing. Light A, as seen in the diagram above, means the bridge is receiving power. Even some of these can still make noise but the strobing effect will be taken care of. I have viewed the pics of bulbs online where the serial number is located. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. Also, make sure that Alexa can easily understand the group name that you have assigned for your Philips Hue. S/N 910C98. Factory reset your Google device Factory reset your Philips hue bulb using the Philips hue bt app BUT DO NOT SET IT UP WITH THE PHILIPS HUE BT APP. Disable and re-enable the Philips Hue skill using your Alexa app. These kinks usually are worked out in firmware updates over time. Hello. After that, key in the serial numbers of the bulb. Make sure your hue bridge is connected directly to your router, if it is going through a switch or If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. The one in the desk lamp, right next to where I work, is buzzing and flickering. In the Philips Hue Bluetooth app, go to settings, manage lights, and in the specific light, you will be able to reset the light or delete it from the app. I’m now waiting for the Hue app to update all my devices. First of all Hue “help” is an abysmal failure. (Note that the connection between the bridge and the Amazon echo is only possible if there is a wifi connection and it should be from the same router. But now a couple months later I cannot get the two to communicate. I do everything the page asks. The bridge does not need to be connected to work with your home lights, so when flashing, your lights should still work. Many times, only a few of the lights actually turn off and I have to repeat the command. If the bulbs are not connecting after a successful addition, check whether the bulbs are turned on. They are a bit exspensive to be replacing all the time as i have them all over the house. Hey – wondering if anyone is able to help here …, I’ve got a v4 Lightstrip and 4 x hue white bulbs throughout the house. To note that I have exempted the app from the save battery list. Such a waste of time, not happy!!! However, no serial # can be found on this bulb. I had a perfectly fine working lightstrip plus, added an extension ONLY CUTTING AT THE END OF THE EXTENSION (in the proper area), NOT THE ORIGINAL LIGHTSTRIP, and now the base light won’t turn off via the app. I have one bridge connected to one router. By plugging the bridge directly into the router it resolved my issue. I deleted light #2 and now I can’t add it back. I have unplugged and started over and pushed the round center button to try to connect the bridge to the app but no luck. If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. Try out the first process of reviving its function which includes the use of the Hue Bridge as we saw earlier. Repeat this method to reset your bulbs. Follow the on-screen instructions to tap the Pair button, and then press the link button on top of your Philips Hue Bridge. Do note that your bridge does not require an internet connection, your hue lights and app will all work fine without this. Verdict. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! My bridge randomly stopped connecting. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. I have 3 ceiling fans with 3 lights in each fan. I have even set them all up in the Amazon app. Your email address will not be published. Look on the dimmer label for LED and CFL. You can identify all richer color bulbs by their white base, with the exception of the BR30 bulb. I’ve spent hours trying to figure out to the point of delegating apps and starting over. Using the Hue dimmer is fine, however you will face an issue using a traditional wall dimmer and this could be the causes of the buzzing and flickering. There are only certain area you can cut the strip. My hue bulb has started to flicker on normal light setting and some other settings. Sync Button – You will push this large button to allow apps to access your bridge. This site is owned and operated by Kevin Noyes. *. Alexa voice command doesn’t work with the lantern strip and I can only turn them off by the switch. This is an ongoing problem for Hue to solve but I frankly don’t think they care as long as they can sell their system otherwise they would at least explain the problem. I have two Asus AC3100 routers in AIMesh mode. 2. Is that normal? Bluetooth works quite differently. Light D shows that the Hue app has control of the lights. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. I don’t know what’s causing it or how to turn it off? Check whether the speaker is already connected with another Bluetooth-enabled device. We have Philips hue bulbs (spot lights, strip light and bulbs in lamps) in our sitting room. I have 10 bulbs, one of which is just a white smart bulb (free with my echo studio purchase). It’s in the adjacent room to the hub and I’ve searched multiple times, tried putting in the serial number and searching, tried moving it so it is 30cm (yes, 30 centimetres!) ). The only option I have not tried is entering the Serial #. After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. Then click “ok” to connect the lights to the bridge. Then connect the Hue bridge by tapping the setup button (button D). Can’t change or fiddle. Is there an issue with Alexa and the “old version” of the bulb? However, the lightstrip can not be found. It would turn on and stay on for a few seconds and then turn off, leaving the room in total darkness. Only one light is controlled by Alexa. The setup of the Bluetooth lights is also more streamlined. d. Compare the features for Bluetooth vs. Zigbee (the bridge); You'll notice that among other limitations, the range of Bluetooth is about one room, while Zigbee can typically cover the whole house. I have a lantern in the kitchen with light strips around, they are powered by the mains, are picked up by the bridge and the app, however will not change colour like the other strips lights other on my center isle and upper level units. Is there a fix or will these smart bulbs not work where I have installed them? Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. Bluetooth doesn’t require a Bridge at all; you can simply open the Hue Bluetooth app and connect your bulbs that … My lights through out my house work through the hue app, but are unresponsive through Alexa. Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. I have multiple Alexa devices (Amazon & Sonos). Believe me, I know….been there, done that. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. I have a standard dimmer switch. I initially tried setting up two bulbs to one light fixture that typically has two bulbs. Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. This is a common problem found on different bulbs, and it can also occur on the Philips hue too. This has probably been connected to another bridge and now "defends" itself against the new bridge. I dont get it!! Restart both the Philips Hue bridge and the Echo. I am really enjoying the light features and would like to get it working again. This is very frustrating, how can I fix this. Google Home and SmartThings : Everything You Need to Kn... What Is The Best WIFI Sprinkler Controller? I have set up to switch on the lights when I get home. I have created a group called “iving room lights”but it will not allow me to control the lights when I attempt to switch them on together either by voice or via the app, it’s as though it’s not recognised. Light B means it is connected to a network. b. Some colours are ok and it seems to be intermittent but it is getting worse. i’ve only had it for less than a year . If you have any of the latest Philips Hue bulbs, you'll have the option of connecting to Bluetooth without a hub. Both Samsung Android. ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? It took us a while to figure this out, but luckily there’s an easy fix! If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. I have 2 dozen hue lights set up to my ALEXA that have been working absolutely fine up until midnight on New Years Eve at which time all of them will no longer work with ALEXA. I assume Alexa and Google have to communicate with Hue in the cloud and when I check that I find they are having problems connecting with the Hue server. Any solutions? My Hue bridge is connected and all lights are a constant blue. Tried searching for it with and without the serial number but the app doesn’t see it. No, with Philips Hue you do not really become a thief. Don’t let that deter you from using new technology. 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